If you need to return a product purchased from tasselsfactory then you have 14 working days from the date of receipt of goods to do so. 

The returned goods must be in a resalable state and any goods that accompany the returned product must also come back to us.

The goods should also be returned with their original packing.

If the return is due to missing or faulty parts then we will offer a full refund or replacement provided we are aware of this within 7 working days from the date of receipt of goods.

Any refund, which is due to a fault or other defect, will include a refund of the applicable return delivery charge.

Please post returns to our address:19 Cefn Dyffryn, Groeslon, LL54 7TQ

Email us in reply to the order details email you receive at time of purchase.

This returns policy does not affect your legal rights.

Cancellation of Orders

You are able to cancel your order prior to shipping with no cost penalty being incurred and full credit of your account if money have already been taken. You can cancel an order by following the links on the website, or by contacting us via contact us page.

Note: All confirmed orders are dispatched within 24 - 48 hours of ordering.